Support Policy Page

Support Policy

At Fashion Glory Ltd, customer satisfaction is our top priority. We are committed to providing timely and effective support to ensure your shopping experience is smooth and hassle-free. This Support Policy outlines the various channels and processes through which you can reach out to us for assistance.

1. Support Channels We offer multiple ways for customers to reach our support team:

• Email Support: For any queries or issues, you can contact us at [insert support email]. We aim to respond to all emails within 24-48 hours.
• Phone Support: You can call our support team at [insert phone number] during business hours, [insert business hours/days].
• Live Chat: Our website features a live chat option for real-time assistance. Live chat is available during business hours.
• Social Media: You can also reach out to us via our official social media pages for quick responses and updates.

2. Support Scope We are happy to assist with the following:

• Order Status Inquiries
• Product Information
• Returns and Refunds
• Account and Login Issues
• Technical Support

3. Response Time Our typical response times vary based on the support channel:

• Email: Responses within 24-48 hours.
• Phone: Instant during business hours.
• Live Chat: Instant during business hours.
• Social Media: Responses within 24 hours.

For urgent issues requiring immediate attention, we aim to respond within 1 hour.

4. Self-Help Resources We provide a variety of self-help resources for quick solutions to common issues:

• FAQs
• Help Center
• Order Tracking
• Knowledge Base (optional)

5. Escalation Process If your issue is not resolved through our regular support channels or you are dissatisfied with the response, you may escalate your case by:

1. Emailing the Support Team with the subject line “Escalation” and providing a detailed description of the issue.
2. Your case will be reviewed by a senior support representative, and you will receive an updated response within 48 hours.
3. If further escalation is needed, you may request to speak with a manager for resolution.

6. Returns and Refunds For support related to returns or refunds, please review our Return Policy page for detailed instructions. We encourage customers to contact us within the return window to ensure a smooth process.

7. Warranty and Product Support Some of our products come with manufacturer warranties. Please check the product description for warranty details. For any warranty claims, our support team will assist you in contacting the manufacturer or providing guidance on the process.

8. Feedback and Suggestions We value your feedback and are constantly working to improve our services. If you have any suggestions or comments on how we can serve you better, feel free to reach out to us via email or our feedback form on the website.

9. Business Hours Our support team is available during the following business hours:

• Monday to Friday: [insert hours]
• Saturday: [insert hours]
• Sunday: Closed (or specify hours if open)

10. Contact Information If you need assistance or have any questions regarding this Support Policy, please contact us: