Return and Refund Policy Page

At Fashion Glory Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process. Please read our policy below to understand how you can return items and receive a refund.  

 

1. Return Eligibility To be eligible for a return, the following conditions must be met:

 

Time Frame: Items must be returned within [insert return window, e.g., 30 days] of the delivery date.

Condition: The item must be unused, in its original packaging, with all tags and labels attached.

Non-Returnable Items: Certain products, such as intimate apparel, sale items, gift cards, personalized products, and items marked as non-returnable on the product page, are non-returnable unless they arrive damaged or defective.

2. Return Process Follow these steps to initiate a return:

 

Contact Us: Please reach out to our customer support team at [insert contact email] or call us at [insert phone number] to request a return authorization.

Download Return Authorization Form (Optional): You can download a return authorization form from our website for your convenience.

Package the Item: Securely pack the item in its original packaging, including any accessories, tags, and manuals.

Shipping the Item: You will be responsible for covering the return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service to ensure your return is delivered safely.

Send the Item to: [insert return address]. Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

3. Refund Process Once your return is received and inspected, we will notify you via email. If your return is approved, the refund will be processed within [insert number of days, e.g., 7-10 business days], and a credit will automatically be applied to your original method of payment.

 

Original Shipping Costs: Shipping charges from your original order are non-refundable unless the return is due to our error (e.g., wrong or damaged item sent).

Partial Refunds: If the item is returned in a condition different from the original (e.g., missing tags, used condition), we may offer a partial refund at our discretion.

4. Damaged or Defective Items If you receive an item that is damaged, defective, or incorrect, please contact us within [insert time frame, e.g., 7 days] of receiving the item. We will arrange for the item to be returned and will cover the cost of return shipping. Upon receiving the item, we will offer a replacement or full refund.

 

5. Sale Item Returns Sale items are eligible for return within [insert return window] of the delivery date. However, please note that sale items are typically final sale and may not be eligible for a refund or exchange.

 

6. Package Loss or Damage If the returned package is lost or damaged during shipping, we may not be able to process your refund. Please ensure that the package is securely packed and shipped using a trackable service.

 

7. International Returns For international customers, you will be responsible for return shipping costs, customs duties, and taxes. Fashion Glory Ltd is not liable for any customs or import fees incurred during the return process.

 

8. Non-Refundable Situations We reserve the right to deny a refund if:

 

The return is initiated outside the specified time frame.

The product is not in its original condition, has been used, or is missing parts.

Non-returnable items such as personalized or intimate goods are returned.